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BBB Partners with Contractors State License Board: August 25, 2014

Sacramento, Calif. - The Better Business Bureau and the Contractors State License Board (CSLB) are working together to build marketplace trust and prevent HVAC fraud. Some heating, ventilation, and air conditioning businesses have received complaints of high- pressure sales tactics and misrepresentations, which often result in unnecessary repairs or replacements. These practices create an unethical and unfair marketplace and could become more prevalent without intervention. To ensure a trustworthy HVAC industry, BBB holds businesses to BBB Standards of Trust, which help businesses comply with local, state, and federal laws through voluntary self-regulation.

Some HVAC businesses take advantage of consumers through predatory practices: by making false or misleading statements or having customers waive their three-day right to cancel. These practices violate the California Legal Remedies Act, which forbids misrepresentation of service, product and advertising. In the case of an emergency, waivers for consumers in California are generally held as void and unenforceable.

For more information visit www.evenflowmechanical.com